Refund and Returns Policy

Business Name: Clubs LLC
Website: https://clubs-llc.shop
Email: ask@clubs-llc.shop
Phone: 701-610-0463
Address: 3652 Roselle St, Oceanside, CA 92056, USA
Niche: Phone Holders

1. Overview

At Clubs-LLC.shop, we want every customer to feel confident about their purchase.
This Refund Policy explains how returns, refunds, and replacements work when shopping with us.

By placing an order, you agree to the terms described below.

2. 30-Day Return Policy

We accept returns within:

📅 30 days from the date of delivery

To qualify for a return:

• The item must be unused and in original condition
• Original packaging and all accessories must be included
• Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged phone holders due to misuse
• Items missing essential parts
• Custom-made products (if applicable)
• Gift cards
• Clearance or final-sale items
• Digital or downloadable content (if offered)

4. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective phone holder
• The wrong item

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos or video of the issue
• Brief explanation of the problem

If approved, we will offer:

• A free replacement, or
• A full refund

You may not need to return the defective item unless requested.

5. Change of Mind Returns

If you change your mind about your purchase:

• You may return eligible items within 30 days
• Return shipping costs are the customer’s responsibility
• Refund will be issued after returned item is inspected and approved

Items must be unused and in new condition.

6. Refund Processing

Once your return is received and approved:

• Refunds will be issued to the original payment method
• Processing time: 3–7 business days
• Your bank or payment provider may take additional days to post the refund

If you haven’t received your refund after 10 business days, please contact us.

7. Order Cancellations

You can request cancellation within 12 hours of placing your order.
After processing begins, cancellations may not be possible.

8. Shipping Fees

• Original shipping costs (if any) are non-refundable
• Customers are responsible for return shipping fees unless the item was defective or incorrect

9. Lost or Stolen Packages

If your package is marked “Delivered” but you cannot find it:

• Check with neighbors or around your property
• Contact the carrier
• Then notify us

Clubs LLC is not responsible for lost or stolen packages after they are marked delivered, but we will assist you in filing a claim.

10. How to Request a Return or Refund

To request a return or refund, contact us:

📧 ask@clubs-llc.shop
📞 701-610-0463